Return & Refund

If You receive a damaged / defective Product or a Product that does not comply with the specifications as per your original order, please get in touch with the customer service at the call centre
Upon receiving Your complaint, Jahapanah furniture Furnitures shall verify the authenticity and the nature of the complaint and if Jahapanah furniture Furnitures is convinced that the complaint is genuine, Jahapanah furniture Furnitures will inform the relevant Vendor of such complaint and request for a replacement. If the complaint is frivolous or baseless, Jahapanah furniture Furnitures reserves the right to take legal actions against You and You will be solely liable for all costs incurred by Jahapanah furniture Furnitures in this regard.
In order to return any Products, You are required to comply with the below mentioned conditions, viz:

a) Please notify Jahapanah furniture Furnitures of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, Jahapanah furniture Furnitures shall not be held liable for the failure to replace the order;
b) Products should be unused;*
c) Jahapanah furniture Furnitures will arrange pick-up of the damaged/defective Product through its own logistics partner. If Jahapanah furniture Furnitures is unable to do so, Jahapanah furniture Furnitures will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Jahapanah furniture Furnitures;
d) Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
e) It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
f) The returned Products are subject to verification and checks by Jahapanah furniture Furnitures in order to determine the legitimacy of the complaint/ return. If the claim is not legitimate, you will be required to bear the shipping costs for the product.

* These conditions will not apply to Products where the defects could not, using reasonable diligence, have been discovered, at the time of delivery.
8.4. If a Product returned is duly accepted by Jahapanah furniture Furnitures, the value of such Product, as originally paid by You will be refunded to You. Refund will be processed based on the mode of payment and Jahapanah furniture Furnitures or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:

a) Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Jahapanah furniture Furnitures
b) For Cash on Delivery payments, You will be provided with a refund NEFT.
c) If the Product can be repaired by the service centre, Jahapanah furniture Furnitures will get the same repaired and send it back to You.
d) A promo code, once used shall not be refunded in case of cancellation of order either by customer or Jahapanah furniture Furnitures.

REFUNDS
The order amount will be credited to you within 7-21-days from the day of initiating the refund.
If a Product is returned under this Return Policy, the value of such Product, as originally paid by You will be refunded to You. Refund will be processed based on the mode of payment and Jahapanah furniture Furnitures or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online account.
If you opted for Cash on Delivery, the order amount will be credited to your bank account via NEFT.
return will be done with in 7 to 10 days

shipping policy

product will deliver with in 5 to 7 days